At Dar Al Haram Travels, we are committed to transparency, professionalism, and fair dealing. This Refund & Cancellation Policy explains the terms under which refunds may be considered. By making a booking and submitting payment, you confirm your acceptance of this policy.
This policy applies to all services provided by Dar Al Haram Travels, including:
Umrah packages
Flights
Hotels
Visas
Transfers and other travel services
All services are also subject to the terms and conditions of third-party suppliers.
All package prices and quotations are subject to availability, supplier confirmation, currency fluctuations, and changes at the time of booking. Prices are not guaranteed until full confirmation.
The following charges are strictly non-refundable once confirmed or issued:
Airline tickets (as per airline fare rules)
Visa fees (E-waiver, Tourist Visa, Umrah Visa)
Non-refundable hotel bookings
Administrative, service, and processing fees
All bookings are also non-transferable unless approved in writing by Dar Al Haram Travels and the relevant supplier.
All cancellation requests must be submitted in writing via official email or WhatsApp.
Before confirmation: Refund may be considered after deduction of administrative charges
After confirmation: Refunds depend on airline, hotel, visa, and supplier policies
After ticket or visa issuance: No refund unless allowed by supplier rules
No refunds will be issued for:
Partially used services
No-shows
Missed flights or late arrival
Voluntary early return or unused hotel nights
Flight refunds, changes, or cancellations are strictly governed by airline fare rules.
Some tickets are non-refundable or carry penalties
Dar Al Haram Travels is not responsible for airline delays, cancellations, or schedule changes
Visa fees are non-refundable once submitted, regardless of approval, rejection, or delay.
We are not responsible for decisions made by embassies, immigration authorities, or visa systems.
Customers are fully responsible for ensuring:
Valid passports
Correct visa requirements
Vaccination requirements
Compliance with destination rules
Dar Al Haram Travels acts only as an intermediary between customers and suppliers (airlines, hotels, transport, visa authorities).
We are not liable for:
Delays
Cancellations
Service failures
Changes made by third-party suppliers
Customers agree not to raise chargebacks or payment disputes without first contacting Dar Al Haram Travels to resolve the issue directly.
In rare cases where we cancel a service due to operational reasons, customers will be offered:
A refund for the affected service only, OR
An alternative service of equal value
No refunds will be provided for disruptions caused by events beyond our control, including:
Natural disasters
Government restrictions
Airline or airport closures
Pandemics or epidemics
Political unrest or border closures
Approved refunds will be processed within 7–21 working days.
Refunds will be made via the original payment method. Delays caused by banks or payment providers are outside our control.
This policy is governed by and interpreted in accordance with the laws of England and Wales.
All refund decisions are based on supplier policies and actual costs incurred. Dar Al Haram Travels will always aim to provide a fair and transparent resolution in accordance with applicable rules.
