At Dar Al Haram Travels, we are committed to transparency, professionalism, and fair dealing. This Refund & Cancellation Policy explains the terms under which refunds may be considered. By making a booking and submitting payment, you confirm your acceptance of this policy.
This policy applies to all services provided by Dar Al Haram Travels, including but not limited to:
Umrah packages
Flights
Hotels
Visas
Transfers and other travel services
All services are also subject to the terms of third‑party suppliers.
The following charges are strictly non‑refundable once confirmed or issued:
Airline tickets (as per airline fare rules)
Visa fees (E‑waiver, Tourist Visa, Umrah Visa)
Non‑refundable hotel bookings
Administrative, service, and processing fees
These payments are made to third-party suppliers and cannot be recovered.
All cancellation requests must be submitted in writing via email or official WhatsApp.
Before service confirmation: Refund may be considered after deduction of administrative charges.
After service confirmation: Refunds are subject to airline, hotel, visa, and supplier cancellation policies.
After ticket or visa issuance: No refund will apply unless explicitly allowed by the issuing authority or supplier.
No refunds will be issued for:
Partially used services
No-shows
Voluntary early return or unused hotel nights
Flight refunds, changes, or cancellations are governed solely by airline fare rules.
Some fares are non-refundable or refundable with penalties.
Dar Al Haram Travels is not responsible for airline-imposed charges, delays, or schedule changes.
Visa fees are non-refundable once an application is submitted, regardless of approval, rejection, or delay.
Dar Al Haram Travels is not responsible for decisions made by embassies, airlines, or immigration authorities.
Approved refunds will be processed within 7–21 working days.
Refunds will be issued via the original payment method.
Delays due to banks, card issuers, or currency conversions are beyond our control.
In exceptional cases where a service is cancelled by Dar Al Haram Travels due to operational reasons, customers will be offered either:
A refund for the affected service only, or
An alternative service of comparable value
No refunds will be provided for cancellations or disruptions caused by events beyond our reasonable control, including:
Natural disasters
Airline or airport closures
Government or regulatory restrictions
Epidemics, pandemics, or border closures
All refund decisions are based on supplier documentation and incurred costs. The decision of Dar Al Haram Travels shall be final and binding.
